In the wake of the Covid-19-induced crisis, certain sectors have ridden a wave of exponential growth on the back of transformative trends, while others are struggling for relevance and survival.
For instance, the technology, media, telecom and healthcare sectors became hypergrowth markets as people and businesses turned to digital channels and platforms to drive engagement and commerce, while demand for medical facilities, services and products soared.
As the world emerges from the crisis, new themes are driving cyclical growth within sectors that are strategically important to the country’s economic recovery, such as industrials, mining and manufacturing.
Sectors such as the fast-moving consumer goods industry are likely to benefit from sustained tailwinds from pandemic-influenced trends, such as the accelerated adoption of e-commerce and the broader on-demand platform economy. In contrast, the pandemic has devastated the tourism, entertainment and commercial transport sectors.
Change drives innovative thinking
However, once the pandemic ends (and of course, the question is when), few things will function as they did before Covid-19, which means no industry can afford to approach business in the way it used to, including the banking sector.
With so many businesses struggling to survive in this environment, business owners are putting pressure on their financial services providers to be more creative and forward-thinking.
Responding to these demands will require change to bring more relevant solutions to the table. Addressing future challenges will also require collaborative and diverse thinking that anticipates problems and provides relevant products and services to help businesses grow.
In this way, the socioeconomic changes ushered in by the pandemic will rewrite many previously fundamental banking industry rules and roles. Already, banks have had to change the way they assess risk and adjust their risk appetite. One-dimensional risk assessments that simply look at short-term financial metrics have become irrelevant in the current context.
Move to holistic assessments
While assessing risk based on cash flow will remain crucial, as will managing risk from a currency, treasury and interest rate perspective, banks need a broader toolset to support viable businesses in a responsible and fiscally sustainable manner.
This entails taking a holistic view of a business, considering factors such as shareholder and management implicit support and track record, the company’s resilience and diversity of product, the way they leverage technology and their ability to deliver what their clients need and then reach new markets against the backdrop of shifting market trends.
Meeting policy requirements has also become a strategic imperative, for example, improving their BEE credentials and committing to improving their environmental, social and governance (ESG) ratings, will influence a company’s ability to service the broader economy and influence their future growth plans. Banking partners must help to favourably position businesses in the market by identifying any potential policy gaps and addressing these shortfalls.
Banks should also look at what has fundamentally changed in the business through the crisis. What factors supported their survival? What challenges do they face at present? And how sustainable is the business strategy?
A business that still has a fundamental role to play in the economy will find itself in a stronger position than a company that offers a service or product line that’s losing relevance.
As such, analysing the business from multiple perspectives will provide insights into a company’s sustainability and future growth prospects in the current situation.
While intelligent digital technology such as artificial intelligence and data analytics will play a more important role in this process, bankers should not lose sight of the importance and value of building direct personal relationships with clients.
Never undervalue the human element
Engaging directly with business owners to understand them and their business engenders trust and understanding, while leveraging on technology helps to identify important themes, trends and new perspectives grounded in sound banking principles. Digital tools should never displace the human element in the banking value chain because engaging directly with clients can reveal nuanced information that digital tools seldom can provide.
Constructing a holistic picture requires continuous engagement to unpack how the business services clients, the state of their supply chain, how they manage working capital and risks in the business, and where they are from a BEE and ESG perspective. This is a long and often complicated journey that data analytics alone cannot completely understand.
The synergy that exists between the human element and technology provides the impetus for the solutionist thinking that banks need to address the issues affecting businesses today and into the future.
There are no drop-box solutions to today’s business challenges. In our fundamentally changed world, we need to find ways to operate differently and often with speed. Clients require proper conversations with people they trust to deliver bespoke, forward-thinking solutions that will address their needs and help them rebuild and grow out of the crisis – Harare